Report a bug

VodMine is in beta, so things will break. Tell us when they do. Fixes go out as updates, and the app's Updates tab shows when one is ready.

Email a bug report

The button opens your email app with the questions below filled in. No email app? Write to melvin@signalpointsystems.com.

What to send

Your version. It's on the app's Updates tab, like 0.6.0.
What you did, what you expected, and what happened instead. Copy any error message word for word, or send a screenshot.
Whether it happens again. If it does, the steps that make it happen are the most useful thing you can send.
Your PC, for slowdowns, crashes and failed renders. Windows version and memory, from Settings, System, About.
The log. Paste %LOCALAPPDATA%\VodMine\data into the File Explorer address bar and attach farm.log, or copy the lines from around when it went wrong.

Before you send the log

VodMine hides the API keys it recognizes in its log, but read it anyway. Never send us an API key, a password or your full license key.
The log names the channels and videos you've added, and the titles of clips it made. Remove anything you'd rather keep to yourself.
Found a security problem? Put "Security" in the subject, and don't post the details publicly until it's fixed.

Check these first

The guide's When something's wrong covers no clips appearing, every moment being rejected, memory and downloads.
The changelog lists what's fixed in each version. If yours is older, update from the Updates tab and try again.

Anything else

Questions, refund requests and clip takedown requests go to the same address, melvin@signalpointsystems.com. For a refund, include the email you bought with on Whop.